Delivery & Returns

The following information details delivery, returns and refunds policies, including details about delivery process and methods. By purchasing products via the Gift Hampers International platform, you understand and are agreeing to them.

Delivery Costs & Times

Free standard delivery is included on all Hampers to Sweden.

All orders are processed at our next availability and in the order which we receive them.

Delivery is carried out by DPD Couriers, and is usually within 4 - 7 business days, excluding public holidays.

Multiple orders to a single address may arrive at different times.

Delivery times apply to the normal seasons, they may be longer during busy periods, especially Christmas.

The customer service, production and delivery teams do not work on weekends and public holidays.

We deliver to mainland Sweden only, excluding islands.

Placing Your Order

When placing your order, you will be required to provide the recipient's correct address, postcode, local mobile number, and email address.

When possible and allowed by our couriers, a tracking code is sent to the recipient via SMS/email so that they can help facilitate the successful delivery. This service can also be provided to you (the sender) with the same tracking code via email, or upon request. It is the sender's responsibility to ensure the contact details are correct and working so that the recipient is able to receive courier updates and delivery tracking information.

Gift Hampers International or The Supplier are not responsible for missed information if emails are subject to the recipient's 'device' (phone or computer) security settings, or if the recipient is non-responsive to calls/texts/emails.

Gift Hampers International or The Supplier are not responsible for failed gift deliveries if old or incorrect delivery details are provided. If this happens, additional delivery fees for additional delivery attempts may apply.

Couriers

All deliveries are sent via fully trackable couriers.

Only standard delivery services are available to Sweden. The estimated delivery times are listed in tab format below each product.

Our cut-off for dispatch is 10:00am GMT. Any orders placed after this time will not be dispatched until the next working day.

Please note that fresh food hampers ordered after 10:00am GMT on a Thursday would not be dispatched until the first working day after the weekend to ensure freshness.

BFPO Deliveries

We regret that it is not possible to deliver to a BFPO address as we are unable to track or obtain a signature for this service and are therefore unable to guarantee safe delivery.

PO Box Deliveries

We regret that it is not possible to deliver to PO boxes.

Hospital Deliveries

Whilst this is possible, it is advised against, unless prior arrangements have been made with the recipient and or hospital staff members.

Hotels/Temporary Residence

Whilst delivery to hotels is possible, it is advised against unless the recipient would be available at that address for an extended period of time. This is to ensure they can still receive the gift at that address in the case of unforeseeable delays.

It is the customer's responsibility to inform the hotel/reception staff that a delivery is pending and to provide the concierge/reception team instructions on how to facilitate the final part of the delivery process to the guest's room/apartment. We cannot be held responsible for the actions of hotel/reception staff if they do not follow instructions or are not aware of a pending delivery.

Delivery Issues

It may not always be possible to conclude the delivery successfully directly with the recipient, as they may not be home, or unreachable on the contact number provided, or other issues may arise during the delivery process. The below scenarios outline standard procedures for handling various issues and ensuring customer satisfaction:

1) Incorrect Delivery Details:
In the event of delivery failure due to incorrect information provided by the customer, the responsibility falls upon the customer. If the parcel is returned to The Supplier, they can resend it, but you will be required to pay the additional carriage charges. Alternatively, a 50% refund will be offered.

2) Failed Delivery Attempts (No One Home):
Couriers will make at least one delivery attempt to the provided address. If no one is available to receive the parcel, the courier will leave at a pick-up-point. If the recipient refuses to collect, or does not collect it within 5 working days, the parcel will be returned to The Supplier, when it can resent with additional carriage charges. Alternatively, a 50% refund will be offered.

3) Refused Parcels:
If The Supplier receives evidence from the courier that the delivery was attempted and the recipient refused to accept the parcel, The Supplier cannot be held responsible for the recipient’s decision. In such cases, The Supplier can offer a 50% refund, or re-deliver when the gift is returned to them, and additional carriage charges will apply.

4) Left Elsewhere
If the recipient is not available during the first delivery attempt, or for any other reason where the courier was unable to deliver, the couriers may, at their own discretion, take the necessary measures to conclude the delivery in a reasonable manner. These measures may include, but not limited to, allowing someone at the same residence to receive the gift on their behalf, leave the gift with a neighbor, leave in a safe place, take the order to a local pick-up-point for collection.

If the parcel is left with a neighbor or in a safe place, or taken to a pick-up-point, the recipient will be made aware of this via the email/mobile provided by the sender, it is the recipient’s responsibility to collect the parcel.

Once a parcel has been delivered to a pick-up-point, it cannot be re-delivered to a different address unless it is returned to The Supplier and re-labelled. If the parcel is not collected from a pick-up-point within 5 days, it will be returned to The Supplier, at which point they can offer a 50% refund, or re-deliver and additional carriage charges will apply.

5) Damaged or Lost Items:
If you believe an item has been damaged in transit, please write to us on [email protected] within 24 hours of receiving the item and include your Order Number as well as a photo of the damaged item/s and the outer delivery box.

You then will have two options:

1. Resending: The Supplier can resend the damaged or lost item to you at no additional cost.
2. Refunding: If you prefer not to receive a replacement, The Supplier will issue a refund for the damaged item/s, to your original payment method within 28 working days.

6) Customs
Although The Suppliers have taken great care in aligning their gifts to swiftly pass through customs, Gift Hampers International or The Suppliers cannot be held responsible should local customs authorities wish to confiscate any item; delay shipment or charge import duty on any Hampers or Gifts boxes.

Refund Scenarios

Refunds for eligible scenarios will be issued within 28 working days from the date of resolution. The refund amount will be credited back to the original payment method used during the purchase.

Fresh hampers (those with cheese, fish, meats) cannot be refunded due to failed delivery due to no recipient being available, refused parcel or incorrect delivery details, nor can they be resent as the fresh produce will not be suitable for consumption after its prolonged time in transit.

The Supplier will issue up to 100% refund or re-deliver in the following situations:

• The wrong gift was delivered.
• Lost in transit.
• Delivered to wrong address and the gift was lost.
• The product/s ordered are out of stock and a suitable substitution is not available.
• Damaged in transit, or quality control issues (recipient to provide photo evidence, total refund value will be calculated based on damage).

The Supplier will issue 50% refund or re-deliver at additional cost in the following situations:

• Recipient refused to accept gift.
• Recipient refused to pick up from pick-up-point.
• Recipient failed to pick up from pick-up-point within specified timeframe.
• Sender wishes to cancel the order/changed their mind.
• Sender supplied incorrect/wrong recipient details.
• Recipient is no longer available at the provided address (example temporary residence).
• Sender used their own email and/or telephone instead of the recipients resulting in failed delivery.
• The parcel has been accepted by a recipient at the address provided (but the delivery details are incorrect).

Gift Hampers International or The Supplier is not responsible in the following situations:

• Excessive delivery delays (standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable). We cannot be held responsible for any late deliveries caused by the fault of the courier and will not be able to offer any compensation.
• Delays due to adverse weather conditions.
• Delays due to incomplete or incorrect delivery addresses.
• Delays due to shipping agent strikes.
• Any other causes beyond our reasonable control and not limited to securing necessary export licenses, compliance with laws or regulations, Acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action defaults of sub-contractors or suppliers, labor disputes, failure or delays in transportation, embargoes, wars, or riots.

The refund scenarios above apply to any gifts in your order which have not yet been delivered and that are able to be recalled from the courier. If you are placing a multi-product order and some gifts have been delivered without issues, those gifts do not apply for refunds.

Change of Mind / Order Cancellation:

As The Suppliers’ hampers contain food and drink they cannot be exchanged, returned, or refunded, unless the order issue is listed in the Refund Scenarios above, in which case, we ask you to contact our Customer Service team.

Due to the components of our hampers, orders can only be cancelled prior to dispatch (with the request being made no later than 10:00am GMT, 1 working day before your chosen delivery date).

If The Supplier needs to cancel your order for whatever reason, they will contact you to inform you by either email, telephone, or both, and your payment will be refunded. They will not offer or pay any other compensation for cancelling the order.